Software Adoption in Law Firms: IT Staff Opinion Leader Influence on Top Management
Majdi Anwar Quttainah, William Paczkowski

Law firms have characteristics that inherently inhibit the adoption of technology that increases efficiency. Ironically, efficiency reduces revenue in law firms. Billable hours spent on inefficient tasks, such as manual billing or legal research using books rather than computer software, is generally directly billed to clients. In order to facilitate diffusion of new software technology, the top management decision-makers must be convinced by reliable and trusted opinion leaders backed by an innovation champion that it would be profitable to do so. In law firms, these opinion leaders are predominantly embodied in the firms’ dedicated information technology (IT) staff.

Full Text: PDF     DOI: 10.15640/jmpp.v3n1a2